Privacy Policy

Last Updated: 4 December 2025

1. Overview

At Solidarity LTD ("we", "us", "our"), we respect your right to privacy. This policy sets out how we collect, use, store, and disclose your personal information in accordance with applicable Privacy Laws in Australia and New Zealand.

By using our website ( and our FastPay products) or applying for our services, you consent to the terms of this policy.

2. Our Commitment

We do not sell your data. We will never sell your personal information to third parties. We only share your information to operate our business, provide our services to you, or when required by law.

3. What Information We Collect

At some point in our interactions with you we may collect information reasonably necessary to provide our financial products and services. This includes:

  • Identity Data & Company Data: Name, date of birth, address, and government identifiers (e.g., Driver's Licence, Passport) required for identity verification (KYC/AML).
  • Contact Data: Email address, phone number, website, and commercial/residential/postal addresses.
  • Financial & Credit Data: Bank account details, accounting records, income, expenses, employment history, repayment history, and credit scores/reports obtained from Credit Reporting Bodies (CRBs).
  • Technical & Usage Data: IP address, browser type, device information, and data regarding how you interact with our website.

4. How We Collect Information

  • Direct Interaction: When you fill out forms on our site, apply for a product, or contact support.
  • Automated Technologies: As you navigate our site, we use cookies, server logs, server-side APIs, and third-party integrations (such as analytics and marketing pixels) to collect usage data.
  • Third Parties: We may receive information from credit reporting bodies, identity verification services, fraud prevention agencies, and your authorized representatives.

5. How We Use Your Information

We use your information to:

  • Assess your application for credit and verify your identity.
  • Process payments and manage your account.
  • Detect and prevent fraud, money laundering, and other illegal activities.
  • Improve our website, products, and customer experience.
  • Communicate with you about your account or, with your consent, market new products to you.

6. Who We Share Information With

To operate a modern finance business, we work with trusted third parties. We may disclose your information to:

  • Service Providers: Technology partners who assist us with cloud hosting, data storage, and infrastructure (e.g., Cloudflare, AWS).
  • Advertising & Marketing Partners: We work with digital platforms (such as Meta and Google) to ensure you only see ads that are relevant to you. To do this, we may share basic contact details (like an email address) that are converted into a secure, unreadable format before they are sent. This process protects your privacy while allowing these platforms to match your profile and exclude you from irrelevant advertising.
  • Credit Reporting Bodies (CRBs): To obtain credit reports and default information.
  • Payment Processors: To facilitate transfers and repayments.
  • ID Verification Services: To confirm you are who you say you are.
  • Regulators & Law Enforcement: If required by law (e.g.,Dept of Internal Affairs (in NZ), AUSTRAC (in Aus), Police, Courts or other enforcement and regulatory bodies)

Overseas Disclosure: Some of our technology providers (such as cloud storage or analytics services) may host data outside of Australia and New Zealand. We take reasonable steps to ensure these providers adhere to high security standards and privacy protection and limit the amount of data we send where possible.

7. Credit Reporting Policy

If you apply for credit, we may exchange your personal information with Credit Reporting Bodies (CRBs). This may include:

  • Obtaining a credit report to assess your application.
  • Reporting your repayment history (positive and negative).
  • Reporting defaults if you fail to meet repayment obligations.

You have the right to request CRBs not to use your information for pre-screening direct marketing or if you believe you are a victim of fraud.

8. Security

We store your information electronically using secure cloud infrastructure. We implement industry-standard security measures, including encryption and access controls, to protect your data from unauthorized access, modification, or disclosure.

9. Access and Opt-Outs

You have the right to access the personal information we hold about you and request corrections if it is inaccurate.

Marketing Choices:

  • Direct Marketing: You can unsubscribe from our emails at any time using the "Unsubscribe" link in the footer of our messages.
  • Ad Preferences: You can control how digital platforms show you ads by adjusting your settings directly within those platforms (e.g., Facebook Ad Preferences or Google Ad Centre).

10. Contact Us

If you have questions about this policy, wish to update your details, or have a complaint, please contact us:

Solidarity LTD Compliance Officer
Online Form: Submit a Compliance Enquiry